Frequently Asked Questions (FAQ)

Your Questions Answered
What is DocUnlock?
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DocUnlock is an AI-powered document processing solution designed to streamline customs clearance and logistics operations. It automates the handling and verification of documents, improving accuracy and efficiency.

What types of documents can DocUnlock process?
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DocUnlock can process a wide range of documents, including Commercial Invoices (CI), Packing Lists (PL), Bill of Ladings (BL), Importer Security Filing (ISF), Health Certificates (HC), certificates of origin (CO), customs declarations and more.

How do I send my documents to DocUnlock?
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Easily forward your emails with document attachments to us, and our system will immediately begin processing and transforming your documents into ready-to-file entries.

How does DocUnlock handle Partner Government Agency (PGA) requirements?
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DocUnlock is designed to meet the specific requirements of various Partner Government Agencies (PGAs). Our AI accurately identifies and processes the necessary documentation for each PGA, ensuring compliance and streamlining your customs clearance process. By automating these tasks, DocUnlock helps you avoid errors and delays associated with PGA regulations.

Can DocUnlock handle high volumes of documents?
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Absolutely. DocUnlock is built to scale and can process large volumes of documents quickly and efficiently, making it ideal for businesses of all sizes.

Is my data secure with DocUnlock?
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Yes, your data is secure with DocUnlock. We use advanced enterprise grade encryption (AES-256 and TLS 1.2+ in transit) and security protocols to ensure that all sensitive information is protected.

Is DocUnlock SOC 2 certified?
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Yes. DocUnlock has completed a SOC 2 Type II examination, demonstrating our commitment to the security, availability, and confidentiality of customer data. You can learn more on our Security page.

What ABI platforms do you integrate with?
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DocUnlock integrates with leading Automated Broker Interface (ABI) platforms, including NetCHB (Descartes), CargoWise, RB Systems, and IMEXSOL. We are continuously expanding our integrations. If your ABI platform isn't listed, contact us — we may already support it or can add it quickly.

Do you support multilingual documents?
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Yes. DocUnlock processes documents in multiple languages and handles international unit conversions automatically. Whether your commercial invoices arrive in Spanish, French, Mandarin, or other languages, our AI extracts and translates the required data accurately.

What is the accuracy rate of DocUnlock's document processing?
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DocUnlock achieves a superhuman accuracy by leveraging best-in-class computer vision and AI technologies.

How does DocUnlock handle errors in document processing?
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DocUnlock's AI continuously learns from errors and improves over time. It flags any uncertainties for manual review, ensuring the highest level of accuracy and reliability.

Is my document data used to train the AI models
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No, your document data is not used to train our AI models. We prioritize your privacy and security, ensuring that your data remains confidential and is only used for processing your documents.

How long does onboarding take?
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Most customers are fully onboarded in under two weeks. The process requires minimal setup on your end — your team continues forwarding documents the same way they always have, and we handle the configuration and integration with your ABI platform.

How much does DocUnlock cost?
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DocUnlock offers flexible pricing plans tailored to the needs of different businesses. Contact our sales team for a customized quote based on your specific requirements.

How do I get started with DocUnlock?
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Getting started with DocUnlock is easy. Contact our sales team to schedule a demo and discuss your needs. We'll guide you through the setup process to ensure a smooth transition.

Can DocUnlock be customized for specific business needs?
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Yes, DocUnlock can be customized to meet the specific needs of your business, including custom workflows, document templates, and integration with other systems.

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