"It’s unprecedented that the changes would come from one hour to the next… we get instructions at 6:30 at night, they go into effect at 11:00… we always [used to have] 90 day notice, 60 day notice… for the DocUnlock programmers to be able to make all the changes on such short notice… it would have been very difficult for us to keep up had we not had the help [of DocUnlock]"

How MJ Carrillo Revolutionized Their Customs Brokerage with Intelligent Document Automation:

In this DocUnlock customer interview, Alma "Beba" Carrillo-Garza (President) and Oscar Garza (VP) of MJ Carrillo Company share how DocUnlock's intelligent document processing transformed their fourth generation, 80-year-old customs brokerage operation in Laredo, Texas - one of America's busiest ports.

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KEY INSIGHTS & BREAKTHROUGH MOMENTS:

→ Zero Client Disruption Implementation

MJ Carrillo achieved automation without requiring ANY changes from their clients. As Beba emphasizes: "[We told DocUnlock] This is what I receive and this is what I produce... it was totally invisible to the customer." Clients continue sending documents in their preferred formats - PDFs, emails, different templates - while DocUnlock handles all variations seamlessly.

→ Complete 7512 In-Bond Automation

"I don't think anybody had ever automated in-bonds at this point" - MJ Carrillo was able to fully automate in-bond processing when facing an overwhelming surge of urgent, bulk shipments arriving in the final 20 minutes of working hours.

→ Adaptive Intelligence Without Manual Training

The system automatically adapted to 10+ different shipper formats without manual configuration. Oscar expected to train the system on each shipper's unique invoice layout, but DocUnlock's AI learned independently: "The team was able to, on its own, find out... they got it right, we didn't have to do that."

→ From Hours to Minutes

Time Transformation Previously: Manual entry of 30-40 entries, often requiring overtime to get through all work for the day. Now: Bulk processing completed without stress, even for last-minute hot loads, while staff was redirected from data entry to customer consultation and strategic work.

→ Unprecedented Regulatory Agility

With tariffs and customs regulations changing "from one hour to the next" (getting instructions at 6:30 PM for 11:00 PM implementation), DocUnlock enables rapid adaptation. During one incident, tariff codes changed for every country, then reversed within hours - the team handled both changes seamlessly.

→ The Person-Machine Partnership

"That's where the human part is. Reading [new customer documents] and the figuring the process out. But after that, you know, it's ready to listen."

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BUSINESS IMPACT HIGHLIGHTS:

• Eliminated manual data entry across commercial invoices, customs forms, and in-bonds
• Reduced human error to near-zero, enabled staff to focus on customer advisory rather than repetitive tasks
• Maintained small business agility while scaling operations, achieved "more with less" philosophy without adding headcount

TECHNICAL CAPABILITIES DEMONSTRATED:

• Multi-format document ingestion (EDI, PDF, various templates)
• Intelligent field extraction without templates, automatic adaptation to new document layouts (as long as the same information is present)
• Real-time processing for time-sensitive clearances, integration with existing customs systems

WHO SHOULD WATCH:

• Customs brokers and freight forwarders seeking automation
• Organizations facing rapid regulatory changes
• Business leaders evaluating AI document processing solutions
• Anyone interested in successful digital transformation stories

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MJ Carrillo's story shows how DocUnlock enables traditional businesses to modernize without disrupting their clients or operations, turning document processing from a bottleneck into a competitive advantage.